Certifications
#- Microsoft Certified: Azure Fundamentals (AZ-900) – 2025
- ServiceNow Certified System Administrator (CSA) – in progress
ITSM & Service Desk
#- ServiceNow · ITIL practices · KCS · SLA management · documentation and knowledge base
Identity & Access
#- Microsoft Entra ID · Active Directory · Group Policy · MFA · User Access Management
Infrastructure
#- Windows Server · SQL Server · networking (LAN/WAN, Wi-Fi, firewall) · Linux (Ubuntu) · Azure fundamentals
Regulated Environments
#- GxP · data integrity · SOPs · clinical research applications (Veeva CTMS, Oracle InForm)
AI & Automation
#- Local LLMs (Ollama, Open WebUI) · RAG (POC with Python) · Git/GitHub · advanced Excel
3D & Visual
#- Blender (primary) · 3ds Max + Corona · Maya · Unreal Engine · Photoshop
Languages
#- Portuguese (native) · English (full professional proficiency)